Sandy and I travelled in advance of the rest of our family, and got nicely settled into the Melia Cayo Coco. Then, on the planned departure date for the other 6 travelers, the Canadian government issued the notice that Canadians should NOT leave Canada to travel internationally, and that all those already abroad, should return to Canada as promptly as possible.. You and your team did a great job in arranging with WestJet to cancel the flights of all 6 family members, who were all at their respective airports, ready to fly out.
And down in Cuba, the local WestJet Vacations reps (Lino and Ivan) worked hard with us, (the Grand-parents) to get us booked onto the next WestJet flight returning to Toronto in a few days. When we arrived back in Canada, we then went into “isolation” for the next 14 days.
And now, a couple of weeks later, we are pleasantly surprised to have received the good news from you that you have arranged with WestJet Vacations, for us to get almost 100% dollar credits towards a future family trip. We hope to be able to do such a trip, next year during the Spring Break..
Even though we now reside hundreds of kilometres away from your Further Afield office in Bronte/Oakville, we intend to continue working with your Further Afield group, for our future travel needs.
Thanks very much.
Bill & Sandy M.