Stranded in Africa after the virus lockdown when all international flights were temporarily banned. Further Afield Travel was an absolute lifesaver in getting flights for us to return to Canada. Even with the chaos and continual changes with airlines schedules, they managed to get us rebooked using our original tickets at virtually no extra cost. It gave us peace of mind in a very stressful situation to know that whatever was happening, Further Afield Travel would take care of us.
As first time clients, during this pandemic, we were very anxious about our pre booked Russian river cruise.
However, our fears were unfounded, as you instantly updated us with information, and, went to “bat” for us, when our cruise was suspended, and, the compensation offered from the cruise line was disappointing. Within hours, you completely rectified the situation to our satisfaction through your persistence, at such a stressful time within your business. You really “made our day”. No other travel agent in all our experience has ever provided us with such care and attention as you have.
Many, many thanks.
Dave and Marg W., Oakville
We want to express our thanks to you and your associates, for the great work that you all did for our family vacation to Cuba for this year’s Spring Break. It was not easy co-ordinating the planning of the travel for our 8 family members departing from different cities (Cranbrook BC, Ottawa, Kingston and Toronto). Special thanks to Beth.
Sandy and I travelled in advance of the rest of our family, and got nicely settled into the Melia Cayo Coco. Then, on the planned departure date for the other 6 travelers, the Canadian government issued the notice that Canadians should NOT leave Canada to travel internationally, and that all those already abroad, should return to Canada as promptly as possible.. You and your team did a great job in arranging with WestJet to cancel the flights of all 6 family members, who were all at their respective airports, ready to fly out.
And down in Cuba, the local WestJet Vacations reps (Lino and Ivan) worked hard with us, (the Grand-parents) to get us booked onto the next WestJet flight returning to Toronto in a few days. When we arrived back in Canada, we then went into “isolation” for the next 14 days.
And now, a couple of weeks later, we are pleasantly surprised to have received the good news from you that you have arranged with WestJet Vacations, for us to get almost 100% dollar credits towards a future family trip. We hope to be able to do such a trip, next year during the Spring Break..
Even though we now reside hundreds of kilometres away from your Further Afield office in Bronte/Oakville, we intend to continue working with your Further Afield group, for our future travel needs.
Thanks very much.
Bill & Sandy M.
Sandy, I cannot imagine how you are managing your business during these stressful and very challenging days. We so appreciate your professionalism.
You have graciously accommodated our change of plans and answered all our questions quickly and efficiently. We all want to express our deep gratitude. We are all looking forward to this wonderful trip to Ireland in 2021!!!
Best wishes through these days and to you and your staff, stay well.
We've had the pleasure of working with Further Afield to book a few trips for us over the years. Thier recommendatoins for vacation spots, resorts and hotels have been fantastic.
Unfortunately, our trip to Florida was cancelled due to COVID-19; however, we were comforted by the great work Sandy did to proactively saty on top of the evolving changes improsed by the federal govenment and Disney due to the virus. We took comfort in Sandy's professionalism and openness to explore options we were considering to rebook or cancel. During a very difficult time for the travel industry, Sandy, was a pleasure to deal with. She was able to provide us with a full refund which we plan to use in the near future to book through Further Afield.
We highly recommend Sandy and the Further Afield Travel and Tours Team. We have used their services on 3 occasions now and they have been timely and professional all the way through. In mid March, we really needed their help as we found ourselves in Thailand when the Canadian government mandated all Canadians to come home. This was a very stressful situation as we were constantly monitoring what was going on in the world and at home and trying to decide if we could “shelter in place” or would indeed need to cut our trip short and scramble home.
We communicated with Sandy a couple of times whilst trying to make the decision. A lot of this communication was over a weekend. Her knowledge and experience to guide us through all the what ifs was very helpful and so calming. She was so calm while we were not. Once the decision to head home ASAP was made, Sandy grabbed the wheel and made it happen. This, we know, took her hours to accomplish. She was professional and level headed and helped to keep us focused throughout the process. And once it was done, what a relief. She had gotten us a great flight plan with minimal financial impact to us.
In addition, prior to even leaving on our trip in mid Feb., we communicated with Sandy quite a bit trying to determine even if we should go or was the tour going ahead. We had a lot of questions. Before a big trip like that, we should have been excited but because of the world events, we were more anxious than excited. Sandy helped tremendously to put us in a frame of mind to enjoy the trip which we did until we had to come home.
We will be using Further Afield travel for our travel needs in the future. They are a gold mine of information and experience. And they are also extremely nice folks.
Bev and Jim
Prompt, Efficient and a Sense of Security. During this trying time, we want to thank Sandy at Further Afield Travel for all of her assistance with our travel needs. While sadly we were unable to complete our travel, Sandy was prompt and efficient at resolving our travel related problems due to the Covid-19 outbreak.
She cancelled our reservations and applied for refunds. We will continue to book future adventures with Sandy and her team at Further Afield Travel. She provided a much appreciated sense of security, being availalbe in an unexpected situation.
Once again, Thank you Sandy!!
Rob and Elaine F,
What an awesome trip we had to Ireland!
Every day was an adventure in amazing scenery, history and culture. We loved the diversity of the landscape from beautiful green rolling hills to the barren rough shores of Achill Island. The working sheepdog demonstration was a favourite as were the impressive Cliffs of Moher, the Ulster American Folk Park and of course the Irish entertainment. (planned and unplanned). The food and accommodations were top notch! (Dromoland Caslte was very impressive!)
We thoroughly enjoyed Joe's informative commentary regarding Ireland's history and the many stories he told with regards to the plight of the Irish people. He has also provded to be a very good vocalist (and was the real winner at Harvey's Point). Joe is a natural guide and has a welcomoing manner that puts guests at ease. He also maneuvers the coach with amazing skill...through city streets or down steep oceanside inclines, we all felt safe.
We appreciated your efforts as well Sandy, in making this tour interesting, fun and safe. The small group tour is a great way to travel and having access to such a comfortable coach is bonus. Our bus mates were a friendly and funny group who quickly bonded to share an amazing adventure.
We look forward to travelling with you again!
Joe and Audrey